Powering change together: E.ON and Citizens Advice explore innovation in the heart of London

When you think of London, iconic landmarks like Big Ben or the bustling financial district might come to mind. But hidden beneath the city's surface lies Citigen—E.ON's secret powerhouse, quietly delivering low-carbon heating and cooling to thousands of homes and businesses across the City.

We welcomed the Citizens Advice energy team to this unique site to showcase our innovative technology and to discuss how we’re shaping a more sustainable, and affordable energy landscape for our customers. Citizens Advice is an organisation dedicated to providing free, impartial advice to help people – including with energy issues – and by collaborating with them, we’re aligning our efforts to tackle the pressing concerns around energy affordability and sustainability.

When you think of London, iconic landmarks like Big Ben or the bustling financial district might come to mind. But hidden beneath the city's surface lies Citigen—E.ON's secret powerhouse, quietly delivering low-carbon heating and cooling to thousands of homes and businesses across the City.

We welcomed the Citizens Advice energy team to this unique site to showcase our innovative technology and to discuss how we’re shaping a more sustainable, and affordable energy landscape for our customers. Citizens Advice is an organisation dedicated to providing free, impartial advice to help people – including with energy issues – and by collaborating with them, we’re aligning our efforts to tackle the pressing concerns around energy affordability and sustainability.

But the visit wasn’t just showcasing technology; it was a chance to discuss the challenges energy customers around the country face and how we're addressing them. Here are some of the key E.ON and E.ON Next technologies we highlighted:

• ‘Billie’ Interactive Tool: Revolutionising how customers view their energy bills, Billie, our new interactive digital bill, has made it easier to understand and manage bills – featuring pre-recorded videos with energy experts, and a much more friendly customer interface, helping boost our customer satisfaction by 48%!
• TellJo: A personalised well-being questionnaire that offers guidance and support based on a customer’s responses. TellJo helps us to monitor and enhance customer well-being, ensuring they receive the best support and resources.
• Energy as a Service pilot: A ‘pay-monthly’ way of offering customers in the North West of England more efficient energy solutions such as solar panels and heat pumps, with no upfront costs. Customers pay a subscription covered by the savings on their energy bills, transforming how people access and think about energy.

We’ve also been working with Citizens Advice on some pretty significant initiatives like the push to retain the Ban on Acquisition Only Tariffs and being part of their Social Tariff Advisory Group, where we’re striving to create a more sustainable approach to energy affordability, especially for those people who need it most.

As we look to the future, partnerships like this will be crucial in helping us tackle the challenges ahead. At E.ON, we’re committed to innovation — not just in technology, but in how we support our customers and wider society.